ISO 9001 Quality Approach and Performance Literature Review

In the face of changing economic conditions and tougher markets, organizations must increase their competitiveness, flexibility improve performance. All now have performance continuous improvement objectives. Management standards (ISO 9001) are often associated with heavy procedural systems. On contrary, they powerful levers for certified organizations. ISO 9000 defines as a “measurable result” which is related to activities, processes, product management (including services) systems or The purpose this article review literature on relationship between quality approach organization performance, discussion practices presented conceptual models proposed.